Required skills

computer skills for communicating and data entry if required

communication skills to

liaise with customers to ensure requirements are known and can be met within timeframes

demonstrate processes

literacy skills to interpret technical specifications and related documentation

numeracy skills to make calculations where necessary to account for variations in costs and quantities

planning and organisation skills to make site access and client meeting arrangements

technical skills to operate and configure equipment

Required knowledge

cabling types connectors and cabling structures

overview knowledge of customer premise equipment

typical performance parameters and typical faults that may be encountered in customer equipment

various test equipment types suitable for tests to be made

warranty information for equipment supplied and contractor work guarantees

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

demonstrate and explain system to the customer

document instructions on system including maintenance

complete relevant documentation

respond to client requests

Context of and specific resources for assessment

Assessment must ensure

sites where system and equipment has been installed or upgraded

relevant regulatory and equipment documentation that impact on system and equipment installation activities

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate performing a hand over of systems and equipment

oral or written questioning to assess knowledge of equipment cabling types connectors and cabling structures

review of reports completed by the candidate outlining instructions provided to client including system functions

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTCBLA Install systems and equipment on customer premises

ICTCBL3049A Install systems and equipment on customer premises.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Client may include:

Cables and systems may include:

System functions may cover:

Documentation may be:

Records and system documentation may include:

Relevant legislation, codes, regulations and standards include: